Trust & transparency
nymble Trust Center.
nymble delivers personalized, scalable support for people managing chronic conditions — through the messaging services they already use. We build our products with safety, privacy, data security, and accessibility in mind.
This Trust Center promotes transparency, shares assurance resources, and answers common questions about how we protect patient data.
Our approach
Trust, built in by design.
Our trust program brings together the policies, practices, and evidence healthcare partners need to evaluate nymble.
Privacy by design
Patient identifiers are minimized and de-identified. We embed privacy controls across the software lifecycle.
Open PrivacyPublic overviewLayered safeguards
Our security program protects the confidentiality, integrity, and availability of patient data throughout its lifecycle.
Open SecurityPublic overviewResponsible AI
We develop AI for a focused clinical-support purpose and govern it against recognized health-AI ethics guidance.
Open AI SafetyPublic overviewInclusive access
nymble works over existing messaging services — no app to download — with support across languages and regions.
Open AccessibilityResources
Assurance resources.
Public documents are linked below. Sensitive security and compliance materials are available to qualified partners on request.
Security & compliance documentation
Reports and diligence responses, released after a brief access request.
Request accessPrivacy
Privacy and consent by design.
- Privacy by design, embedded across the software lifecycle.
- De-identification and segregation of personal identifiers.
- Consent by design — explicit opt-in for uses beyond our baseline commitments.
- We do not sell personal information and do not rely on advertising.
- We do not knowingly collect information from people under 18.
Security
Layered safeguards.
- Encryption in transit and at rest.
- Least-privilege access controls.
- Security management practices aligned with industry standards.
- Vendor due diligence and contractual controls for subprocessors.
- Documented incident response procedures.
- Privacy and security training for personnel.
AI governance
AI that supports care — safely and transparently.
nymble's AI helps people manage their health. Our responsible-AI approach aligns with the World Health Organization's guidance on the Ethics and Governance of AI for Health, with patient safety as the primary objective.
Personal health information
Patients' personal health information stays theirs. We minimize and de-identify wherever possible.
Anonymized improvements
nymble owns the anonymized, aggregated data used to improve our models. It does not identify individuals.
Health support
Our models are built to support evidence-based health behavior change — not to identify or profile people.
Accessibility
Inclusive by delivery.
- Delivered over existing messaging services — no app to download and no smartphone requirement.
- Meets people on the channels they already use every day.
- Available across our regions (Canada, USA, Germany, Ireland) with localized language.
- Plain, judgment-free language designed for a wide range of users.
Subprocessors
Third-party service providers.
We disclose the subprocessors that support delivery of the nymble service. For the current operational list, contact privacy@nymble.health.
| Name | Description of processing | Data residency | Corporate residency |
|---|---|---|---|
| Azure (Microsoft) | Cloud infrastructure and data hosting | Canada | United States |
| GitHub (Microsoft) | Code management and version control | United States | United States |
| Twilio | Transactional messaging APIs | United States | United States |
| OpenAI | Generative AI service provider | United States | United States |
FAQ
Start with the questions we hear most.
PrivacyDoes nymble sell my data or run ads?
No. nymble is a paid service funded by subscriber organizations. We do not sell personal information and do not rely on advertising.
PrivacyWhat personal information does nymble collect?
Account setup details (at minimum, a phone number) and the chat content you submit, plus technical usage data. See our Privacy Notice for the full picture.
SecurityWhere is my data hosted?
On cloud infrastructure with encryption in transit and at rest, with data residency aligned to the region you are served in. See Subprocessors above.
AIIs nymble a substitute for medical advice?
No. nymble provides supportive, evidence-informed guidance to help people manage their health. It is not a substitute for professional medical advice, diagnosis, or treatment.
AccessDo I need to download an app?
No — nymble works over the messaging services you already use, so there is nothing new to install.
Updates
What's new.
- nymble Trust Center launched on nymble.health/trust.
Due diligence
Request access to sensitive resources.
Sensitive policies, architecture materials, and diligence responses are available to qualified partners through a controlled request.
Request access